Resume
Professional Experience
2016 - current
Independent Entrepreneur at Future Business Academy
- Certified Trainer (Sales, Marketing, Strategy, Professional Development, Operations, Leadership
Training, multimedia)
- Create, review and implement business procedures
- Attend meetings, trainings, seminars and conferences
2018 - 2024
Team Manager at Concentrix
- New Project and its setup aligned with Operations Director and Account Manager
- Responsible for various markets inside EMEA region
- Create, review and implement business procedures
- KPI’s setup, generate and reporting analysis in various dimensions
- Monitor and analyze business activity results to implement necessary action plans
- Manager resource and production availability and its means
- Manage production incidents and corrective measures
- Manage reporting demands for Client, WBR and QBR
- Have daily and weekly meetings with client to align on short- and medium-term project needs
- Manage, motivate and gain team spirit and loyalty
- Brief the team on their performance and customer requirements aligned with Webhelp processes
- Ensure team growth in soft skills, via evaluating and defining development areas to support their growth
- Identify the training needs for all team members
- Manage absenteeism, and implement the necessary action plans
2014 -2019
Head of Marketing and Sales at Happy Work
- Responsible for the Marketing Plan and its operationalization;
- Responsible for the Business Development, analysis and prospection of the markets, new clients, setting up meetings, e-mailings, follow-up’s, etc.
- Coordinator of the Happy Work Sales Academy: responsible for preparing courses on sales techniques for various sectors such as Customer Service, Contact Centers, Commercial Directions and internationalization, among other companies, and its ministration.
2011 -2014
Business Area Manager at Tecmic
- Renternational Projects and business development, Strategic consulting, Business development strategies; Business plan & Sales strategy development; Account management; Alliances & partnerships.
Responsible for Business Areas:
• Intelligent Transport Systems (Passenger Fleet Management System)
• Defence, Safety and Security
- Strong business process step-by-step analysis.
- Responsible for business development in national and international markets.
- Lead multi-disciplinary teams.
- Establishment of commercial and technical relationships with clients and partners in these areas.
- Development of business partnerships.
- Counselling clients and partners in developing projects with appliances in Information Systems.
- Business development, market analysis and prospection for Defence, Civil Protection and Security, Transportation and Logistics
- Development of business partnerships.Central Administration and Local Administration.
- Elaboration of proposals that include technology, solutions, services and formation plans.
- SWOT analysis, Business Plan elaborations, Action Plans, Strategies and Marketing Campaigns, pre-sale actions and elaboration and proposal accompaniment.
2011 -2014
Sales Consultant at Talisma Corporation
- Sales Consultant - CRM, ERP, SaaS, Business Intelligence, Process Management, Asset Management
- Responsible for the analysis and prospection of the markets, new clients, setting up meetings, e-mailings, follow-up’s, technical demonstrations, etc.
- Responsible for international business development – Spain, Italy and France.
- Establishing commercial and technical relationships with clients and partners in the area of Information Systems and applications.
- Counselling clients and partners in developing projects with appliances in Information Systems.
- Business development, analysis and prospection of the markets of Defence, Security and Civil Protection, Contact Centers, Transport and Logistics, Local Government, Health, Engineering, Higher Education, Privet Sector, for defining of strategies and actions by the clients and partners.
- Elaboration of proposals that include technology, solutions, services and formation plans.
- SWOT analysis, Business Plan elaborations, Action Plans, Strategies and Marketing Campaigns, pre-sale actions and elaboration and proposal accompaniment.
2007 - 2009
Business Manager at ESRI Portugal
- Responsible for the analysis and prospection of the markets, new clients, setting up meetings, e-mailings, follow-up’s, technical demonstrations, etc.
- Establishing commercial and technical relationships with clients and partners in the area of Geographical Information Systems and applications.
- Counselling clients and partners in developing projects with appliances in Geographical Information Systems.
- Business development, analysis and prospection of the markets of Defiance, Security and Civil Protection, Transport and Logistics, Local Government, Health, Engineering, Higher Education, Privet Sector, for defining of strategies and actions by the clients and partners.
- Responsible for all the Professional GPS equipment (Sales and technical features), as for the Multinet™ Tele Atlas data (Sales and technical features), Videography services, Remote Sensing services and applications and Infrastructure surveying services.
- SWOT analysis, Business Plan elaborations, Action Plans, Strategies and Marketing Campaigns, pre-sale actions and elaboration and proposal accompaniment.
2007 - 2009
GIS technician at Centro de Informação Geoespacial do Exército
- Working on a NATO Project called “Multinational Geospacial Co-Production Program” (MGCP), that features the implementation of a worldwide Geographical Information System to the scale of 1/50 000 and 1/100 000.
Main Activities:
- Vectorization in CAD, utilizing Microstation SE software, of old Cartography editions, satellite imagery and orthophotos.
- Graphic, geometrical and topological validation, of the vector information, utilizing PLTS (Production Line Tool Set) software, that consists on an extension of the ArcGIS software;
- Loading and harmonization of numeric attributes and alphanumeric attributes en accordance to the requirements of the data model from the MGCP group;
- Quality Control of graphic, geometrical and topological vector information;
- System Coordinate transformation using the MGE Coordinate System software.
Education
2013 - 2014
Institute Of Business Management | MBA General
Corporate Strategy, Marketing Management, Financial Management and Corporate Finance, Logistics and Supply Chain, Talent and Leadership Management, IT in Management, Project Management, Business Plans
2006 - 2008
University of Lisbon - Geographical Information Systems
GIS, Remote Sensing, Cartography, Surveying
2006 - 2008
University of Lisbon - Engineering
GIS, Remote Sensing, Cartography, Surveying
Skills & Especializações
​Management Skills
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Interpersonal skills
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Effective communication and motivation
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Emotional intelligence
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Strategic Planning
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Positive working culture
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Goal achievable oriented - Organization and delegation
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Problem solving and decision making
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Mentoring
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Sales Skills
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Communication Skills
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Customer Relationship Management
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Negotiation
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Prospecting and Lead Generation
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Time Management
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Networking
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Sales Presentations
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Product Knowledge
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Closing Techniques
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Languages
Native in Portuguese, English,and Spanish